How to Pay Your Dues in the Homeowner Portal
Paying your dues through the Solume homeowner portal takes less than two minutes. Here's how to do it.
Step 1: Log in to the Portal
When you receive your access code, open the portal and enter your email address and password. Click Submit to log in.
Step 2: Go to Your Dues Overview
After logging in, you'll land on your dashboard. Locate the Dues section — this is where all of your invoices live.
Step 3: Identify Unpaid Invoices
You'll see a list of invoices with their current status. Any invoice marked Unpaid requires payment. Depending on your community, dues may be billed monthly, quarterly, or annually.
Step 4: Open the Invoice Detail
Click the Detail View button next to the unpaid invoice. This will open a full breakdown of what's owed, including your base dues amount and any additional charges your community has added — such as a water bill or other assessments.
Step 5: Click Pay
Inside the detail view, click the Pay button. A payment form will appear.
Step 6: Complete the Payment Form
Fill out your payment information. The portal accepts ACH (bank transfer) and other payment methods depending on your community's setup. You'll see a clear summary showing:
- The invoice date
- The property your account is linked to
- Your dues amount
- Any other charges contained within this invoice (such as a water bill)
- A convenience fee charged by Stripe (the payment processor)
Step 7: Submit Your Payment
Click Pay to complete the transaction. The system will instantly update your account to reflect the payment, and your board will be notified automatically — no follow-up needed on your end.
Note: You never need to manually enter your address or unit number. The portal identifies your property based on your login credentials.
How to Submit an Exterior Change Request
An exterior change request (sometimes called an architectural request) is how you get board approval before making any modifications to the outside of your home or unit. Here's how to submit one.
Step 1: Log Into the Portal
Enter your email address and password on the login screen and click Submit.
Step 2: Navigate to Exterior Change Requests
From your dashboard, locate and click on Exterior Change Request.
Step 3: Start a New Request
Click the New Request button to open the submission form.
Step 4: Select Your Request Type
You'll be presented with a category list specific to your community. Select the category that best describes the change you're making — for example, a fence installation, landscaping modification, paint color change, etc.
Note: This list is configured by your community, so the options you see may differ from another community's list.
Step 5: Review the Submission Requirements
Once you select a category, the portal will display exactly what your community requires in order to review and approve your request. This may include:
- Blueprints or drawings
- Photographs
- Contractor licenses
- Material lists
- Other supporting documents
Read this carefully before proceeding — incomplete submissions can delay your approval.
Step 6: Describe Your Request
In the details field, type a clear description of what you are proposing to do.
Step 7: Attach Supporting Files
Upload any required documents or photos using the file attachment option. Make sure everything listed in Step 5 is included.
Step 8: Submit Your Request
Click Submit. Your request will appear in your request history immediately.
Step 9: Monitor Your Request Status
You can return to the Exterior Change Request section at any time to check the status of any submission. Possible statuses include:
- Under Review — The board is evaluating your request
- Requests Further Information — The board needs additional details from you
- Approved — Your request has been approved; you may proceed
- Approved with Conditions — Your request is approved, but specific conditions apply
- Denied — Your request was not approved
Important: Do not begin any exterior work until your request shows an Approved status. Proceeding without approval may result in a violation.
How to Submit a Maintenance Request
Maintenance requests allow you to notify your board or community management of something that needs attention — whether it's inside your unit (for items the community is responsible for) or within a shared community asset. Here's how to submit one.
Step 1: Log Into the Portal
Enter your email address and password on the login screen and click Submit.
Step 2: Navigate to Maintenance Requests
From your dashboard, locate and click on Maintenance Request.
Step 3: Check for Emergency Contact Information
Before submitting, the portal will display emergency contact information if your community has a dedicated on-premises maintenance person or emergency contractor. If your situation is urgent, contact them directly rather than submitting a standard request.
Step 4: Start a New Request
For non-emergency issues, click New Request to open the submission form.
Step 5: Select the Type of Request
You'll be asked to identify whether the issue is:
- In Your Unit — For items inside your home or unit that fall under the community's responsibility. Your community will specify what qualifies. For example, some communities only accept unit-level requests related to windows and patio doors.
- Shared Asset — For issues affecting a common area or amenity that the community maintains, such as a pool, tennis court, parking area, hallway, or gym.
Step 6: Identify the Specific Asset (Shared Asset Requests Only)
If you selected Shared Asset, the portal will present a list of all community-owned assets. Select the one that applies to your request.
Note: This list is configured by your community, so the options you see may differ from another community's list.
Step 7: Describe the Issue
In the notes or description field, provide a clear explanation of the problem. Be as specific as possible — include the location, what you observed, and how long the issue has been present if you know.
Step 8: Submit Your Request
Click Submit. Your request will be sent directly to the board. The portal automatically associates the request with your home or unit based on your login credentials, so you do not need to enter your address or unit number.
Note: Maintenance requests are intended for issues that fall within your community's defined scope of responsibility. If you are unsure whether something qualifies, review your governing documents or contact your board before submitting.
How to Access Your Governing Documents
Your governing documents are the foundational rules and guidelines that define how your community operates. The Solume portal gives you direct access to these anytime you need them — no need to contact the board or dig through old emails.
Step 1: Log Into the Portal
Enter your email address and password on the login screen and click Submit.
Step 2: Navigate to Governing Documents
From your dashboard, locate and click on Governing Documents.
Step 3: Select the Document You Want to Review
You'll see a list of your community's governing documents. These may include:
- CC&Rs (Covenants, Conditions & Restrictions)
- Bylaws
- Rules & Regulations
- Other community-specific documents
Step 4: Open and Read the Document
Click on any document to open it. The document will display directly within the portal for easy reading.
Note: The documents available in this section are specific to your community and are managed by your board. If you believe a document is missing or outdated, contact your board directly.
